CANCELLATION AND BOOKING POLICY

  • Free Cancellation Policy.
  • Free Cancellation Policy.

If you need help or prefer that we make a budget for your stay, just call 950 804 094 or send an email to antonio @ hotelesarrecife.es

The terms and conditions of rates depend on the type of room, dates of reservation so you should consult them in the booking process and room types. Cancellation and prepayment conditions may vary depending on the dates requested.

  • Entrance to the Accommodation: 15:00h
  • Departure from the Accommodation: 12:00h
  • Children of all ages can be accommodated. Travel cots are available, they are free and must be requested when booking. Availability is not guaranteed in any case.
  • One child under 3 years stays free of charge when using existing beds.
  • The rest of the children over that age occupy an adult place.
  • Maximum number of extra beds in the room: 1. It is not guaranteed that an extra bed can be hired in your room.
  • The accommodation must be informed of the use of any of these options more than 3 days in advance.
  • Pets are not accepted at the Hotel.
  • Smoking is not allowed on the premises of the Hotel.
  • Smoking is not allowed in the Hotel Rooms.

Rate with Free Cancellation

  • No deposit will be charged when making your reservation. You will pay the total of your reservation upon arrival at the Hotel.
  • You can cancel the reservation free of charge up to 14 days before the arrival date.
  • You will have to pay 50% of the total price if you cancel during the 3 days before the arrival date. If you do not show up on the scheduled day before checkin closes (18:00h) you must pay the full price of your reservation and your room will be occupied by another reservation without the right to enjoy the rest of the reservation.
  • As a guarantee of your reservation you must provide the payment information by card.  We will check the validity of your card, if any incident occurs we will notify you by email of the incident. You can provide a new card number within 24 hours, after this period we will cancel your reservation.
  • The communication of your cancellation will be made in writing to the email of: reservas@hotelesarrecife.es

Non-Refundable Rate

  • You will have to pay the full price if you cancel at any time.
  • Payment of the total of your reservation can be charged at any time before your arrival.
  • If the payment on your card is not possible we will inform you by email of the incident. You can provide a new card number in 24 hours, after this period we will cancel your reservation.
  • If you do not show up on the scheduled day before the closing of the check in (18:00h) you must pay the full price of your reservation and your room will be occupied by another reservation without the right to enjoy the rest of the reservation.

RESERVATION AND CANCELLATION POLICY FOR GROUPS:

  • For reservations of more than 10 rooms you have a period of 14 days to cancel without expenses, after this time a non-refundable deposit of 50% of the total of your reservation will be charged.
  • You will need to make a deposit of 50% of your booking at the time of confirmation, the deposit will be deducted from the final invoice.
  • The rest of the payment will be made 14 days before the day of arrival.
  • Extra consumption during your stay will be charged upon departure.
  • In the event that your reservation is confirmed less than 14 days in advance, 100% will be charged when confirming your reservation.
  • For reservations of 10 or more rooms, you must cancel or modify your reservation within 15 days prior to arrival.
  • If cancelled or modified later, the hotel will charge 50% of the total stay charged to your deposit.
  • In case of no-show you will be charged 100% of the total reservation.
  • In case of an early departure, you will be charged 100% of the reservation.

GENERAL CONDITIONS

  • Entrance to the Accommodation: 15:00h
  • Departure from the Accommodation: 12:00h
  • Children of all ages can be accommodated. Travel cots are available, they are free and must be requested when booking. Availability is not guaranteed in any case.
  • One child under 3 years stays free of charge when using existing beds.
  • The rest of the children over that age occupy an adult place.
  • Maximum number of extra beds in the room: 1. It is not guaranteed that an extra bed can be hired in your room for reasons of space.
  • The accommodation must be informed of the use of any of these options more than 3 days in advance.

PRIVACY POLICY

This Privacy Policy will be valid only for personal data obtained on the Website, not being applicable to information collected by third parties on other web pages, even if these are linked by the Website.

The following conditions are binding on the user and the person responsible for this website, so it is important that you spend a few minutes reading it and if you do not agree with this, do not send your personal data on this website.

This policy has been updated on 14/12/2021

For the purposes of the provisions of the aforementioned Law on the Protection of Personal Data, the personal data you send us will be incorporated into a File of “USERS OF THE WEB and SUBSCRIBERS”, owned by HOTELES ARRECIFE DE LAS SIRENAS SL with CIF: B04858445 and with address at AVENIDA NAVEGANTE, 1 – 04116 – LAS NEGRAS, ALMERÍA. This file has implemented all the technical and organizational security measures established in Royal Decree 1720/2007, on the development of the LOPD.

SUBMISSION AND REGISTRATION OF GENERAL DATA

The sending of personal data on this website is mandatory to contact, comment, subscribe to the website of the Hotel Cala Chica *** Cabo de Gata, and hire the services set out on this website.

Likewise, not providing the requested personal data or not accepting this data protection policy implies the impossibility of subscribing to content and processing the requests made on this website.

It is not necessary that you provide any personal data to browse this website.

What data this website requires and for what purpose

hotelesarrecife.es will collect the Personal Data of the Users, through online forms, via the Internet. The Personal Data collected, depending on each case, may be, among others: name, surname, email and access connection. Likewise, in the case of contracting services, we will ask the User for certain banking or payment information.

On this website, only data strictly appropriate to the purpose of the collection will be required and we are committed to:

  • Reduce the processing of personal data as much as possible.
  • Pseudonymize personal data as far as possible.
  • Give transparency to the functions and processing of personal data that are carried out on this website.
  • Allow all users to monitor the processing of their data carried out on this website.
  • Create and improve safety elements to offer you the best safe browsing conditions.

The purposes of the data collected in this portal are the following:

  1. To respond to the requirements of the users of this website. For example, if the user leaves his personal information in any of the contact forms, we may use that data to respond to his request and respond to any doubts, complaints, comments or concerns he may have regarding the information included in the Website, the services provided through the Website, the processing of your personal data, questions regarding the legal texts included in the Website, as well as any other queries you may have.
  2. To manage the list of subscriptions, send newsletters, promotions and special offers, in this case, we will only use the email address and name provided by the user when subscribing.
  3. To moderate and respond to comments made by users on the blog in hotelesarrecife.es/blog.
  4. To ensure compliance with the terms of use and applicable law. This may include developing tools and algorithms that help this website ensure the confidentiality of the personal data it collects.
  5. To support and improve the services offered by this website.
  6. To market products and services offered on this website.

In some cases, information about visitors to this site is shared anonymously or aggregated with third parties such as advertisers, sponsors or affiliates for the sole purpose of improving the services and sale of third-party services. All these processing tasks will be regulated according to legal regulations and all your data protection rights will be respected in accordance with the regulations in force.

In each of the cases, the user has full rights over their personal data and their use and may exercise them at any time.

In no case will this website transfer the personal data of its users to third parties without informing them in advance and requiring their consent.

Services offered by third parties on this website

To provide services strictly necessary for the development of its activity, the Spa Hotel  shares data with the following providers under their corresponding privacy conditions.

  • Hosting: Hotelads
  • Web platform: WordPress.org
  • Courier services and sending newsletters:  Mail Chimp.  675 Ponce de Leon Ave NE, Suite 5000 Atlanta, GA 30308.
  • Cloud storage and backup:  Dropbox – Drive, Wetransfer , Amazon Web Services (Amazon S3)
  • Booking Engine:  Mirai,https://es.mirai.com/politica-de-privacidad/ 
  • Marketing Services: hotelads, https://hotelads.es/

Personal data capture systems collected on this website

This website uses different systems for capturing personal information. This website always requires the prior consent of users to process their personal data for the purposes indicated.

The user has the right to revoke his prior consent at any time.

Personal information capture systems used by hotelesarrecife.es :

  • Content subscription forms:  Within the web there are several forms to activate the subscription. Search your email inbox. The user must confirm their subscription in order to validate their email address. The data provided will be used exclusively to send the Newsletter and keep you updated on news and specific offers, exclusive for subscribers of hotelesarrecife.es. The Newsletters are managed by Mail Chimp.

When using the services of the Mail Chimp platform for conducting email marketing campaigns, managing subscriptions and sending newsletters, you should know that Mail Chimp  has its servers hosted in the USA and therefore your personal data will be transferred internationally to a country considered unsafe upon the dissolution of Safe Harbor.  By subscribing, you accept and consent to your data being stored by the Mail Chimp platform, based in the United States, in order to manage the sending of the corresponding newsletters. Mail Chimp is adapted  to the EU standard clauses on data protection.

  • Feedback form: The website includes a form to comment post. The user will be able to publish comments on the posts that are published. The personal data entered in the form to insert these comments will be used exclusively to moderate and publish them.
  • Contact form:  There is also a contact form for inquiries, suggestions or professional contact. In this case, the email address will be used to respond to them and send the information that the user requires through the web.
  • Cookies:  When the user registers or browses this website, “cookies” are stored, the user can consult at any time the cookies policy to expand information on the use of cookies and how to deactivate them.
  • Download Systems: On this website you can download different contents that are periodically incorporated in text, video and audio format. In this case, an email is required to activate the signup form. Your information is used for the purposes indicated for subscribers.
  • Reservation Systems:  On this website you can book the accommodations Hotel Spa Calagrande and Hotel Spa Calachica. This reservation system is managed by Mirai and requires your personal data to provide the contracted service.

Users may cancel at any time the services provided by Hoteles Arrecife at any time, without this implying the cancellation of the expenses or penalties of the services according to the conditions of their purchase, you can consult the conditions of purchase here: https://hotelesarrecife.es

In hotelesarrecife.es we also study your users’ preferences, demographic characteristics, traffic patterns , and other information together to better understand who makes up our audience and what it needs. Tracking our users’ preferences also helps us show you the most relevant advertisements .

The user and, in general, any natural or legal person, may establish a hyperlink or technical link device (for example, links or buttons) from its website to hotelesarrecife.es (the “Hyperlink”). The establishment of the Hyperlink does not imply in any case the existence of relations between hotelesarrecife.es and the owner of the site or the web page on which the Hyperlink is established, nor the acceptance or approval by hotelesarrecife.es of its contents or services. In any case, hotelesarrecife.es reserves the right to prohibit or disable at any time any hyperlink to the Website.

Users may unsubscribe at any time from the services provided by hotelesarrecife.es in a simple and transparent way in the same Newsletter received.

ACCURACY AND VERACITY OF THE DATA

The User guarantees that the personal data provided through the different forms are true, being obliged to communicate any modification thereof. Likewise, the User guarantees that all the information provided corresponds to his real situation, which is updated and accurate. In addition, the User undertakes to keep their data updated at all times, being solely responsible for the inaccuracy or falsity of the data provided and the damages that may be caused by it to Hoteles Arrecife de las Sirenas SL as the owner of the website hotelesarrecife.es.

EXERCISE OF THE RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION OR OPPOSITION

The rights of Users are as follows:

  • Right to ask what personal data we store about the User at any time.
  • Right to ask us to update or correct for free incorrect or outdated data that we store about the User.
  • Right to unsubscribe from any marketing communication that we may send to the User.

You can direct your communications and exercise the rights of access, rectification, cancellation and opposition  through postal mail at Calle Navegante, 1 04116 in Las Negras – Almería or by email: privacy@hotelesarrecife.es together with valid proof in law, such as a photocopy of the D.N.I. or equivalent, indicating in the subject “DATA PROTECTION”.

ACCEPTANCE AND CONSENT

The User declares to have been informed of the conditions on protection of personal data, accepting and consenting to the treatment thereof by HOTELES ARRECIFE DE LAS SIRENAS SL in the manner and for the purposes indicated in the legal notice.

CHANGES TO THIS PRIVACY POLICY

Hoteles Arrecife de las Sirenas SL reserves the right to modify this policy to adapt it to new legislation or jurisprudence as well as industry practices. In such cases, the Provider will announce on this page the changes introduced with reasonable anticipation of their implementation.

COMMERCIAL EMAILS

In accordance with the LSSICE, HOTELES ARRECIFE DE LAS SIRENAS SL does not perform SPAM practices, so it does not send commercial emails that have not been previously requested or authorized by the User, on some occasions, it can send promotions and specific offers of its own and third parties, only in cases in which it has the authorization of the recipients. Consequently, in each of the existing forms on the Website, the User has the possibility of giving his express consent to receive a “Newsletter”, regardless of the commercial information promptly requested. You can also cancel your subscription automatically in the same Newsletter.

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